" Teach me your decrees, O Lord;
I will keep them to the end.
Give me understanding and I will obey your instructions;
I will put them into practice with all my heart.
Make me walk along the path of your commands,
for that is where my happiness is found.
Give me an eagerness for your laws
rather than a love for money!
Turn my eyes from worthless things,
and give me life through your word.
Reassure me of your promise,
made to those who fear you.
Help me abandon my shameful ways;
for your regulations are good.
I long to obey your commandments!
Renew my life with your goodness."
~Psalm 119:33-40
I have to keep telling myself, "God, Thank You." In spite about how I feel about my current job and how every day I am learning truly learning more and more when it comes to dealing with customers how we as consumers...we as people in this world are truly a bunch of spoiled, inconsiderate brats. I'm learning that we feel like we are owed "every thing" and not responsible for our actions. We live in a time where company rules and policies do not apply to us. I have never worked at a job where I truly look forward to my days off and each day it makes me long for a job where I do not want to hear or deal with customers. But through it all I have to say, "God, Thank You."
I'm learning to thank Him because it is showing me what's in my heart that needs to be worked out. I have never used foul language under my breath until working there so I need to stop fighting it and ask my Lord and Savior for temperament, patience. I used to have it but when you begin to drift from His Word, His Ways slowly but surely you begin to those "Fruits of the Spirit".
I'm learning that now whenever I receive wonderful service over the phone that instead of saying just, "Thank You" I should ask for the individual supervisor or manager and acknowledge them, I should begin writing letters of gratitude for the excellence service. I'm learning that even though it's an individual "job" to help me that it's not my job not to put them through the ringer when I am (the customer) is having a bad day. It is teaching me as a consumer that when I am not happy with a company that it's not the customer server agents fault of the rules and policies and not to become nasty with them.
I'm learning that as a customer to be have as much information as possible when needing assistance. It breaks my heart that when customer calling in for help how many of them make it so hard to help them. They do not have paper or pen handle...they do not do research for themselves to get prepared. It's so sad, we have information at our finger tips through the world wide web and yet are some of the laziest people around and I have to include myself in the bunch but after taking call after call of people thinking they do not need to do their part (something simple as getting a zip code of the hotel where they will be staying) goes a long way in helping a customer's research.
Now I know the first thing people are going to say is, "if we had all of those things why do you need you in customer service? I mean, we pay your salary!" Funny, I have said that before myself and here is what I have learned in the process...
We need "live" people to correspond with when it comes to business transactions because that makes us (the customer) feel like we are not just a "quota" to meet a percentage each month. Now as a customer it may be my right to be a jerk to someone who is helping me or jump down a Customer Service Representative throat when they make a mistake but should I be surprise when I get mediocre service? I'm learning it's about "Doing Right" and not "Being Right". I'm learning that it's not all about me, it's about what that customer service agent is going through day in and day out when dealing with different personalities, different attitudes day in and day out.
This does not excuse bad customer service because there are some people that should not be in that field of work because that may not fit them and some do not have people skills and maybe they should choose another line or work. We can could go back in forth in regards to the "Customer" and "Customer Service" relationship but what I'm learning is that you have to have empathy for customer service workers. You think I would have learned this lesson from working 6 years as a Houseman in the hotel business...but I guess I forgot the core lesson and God had to remind again. Ouch
I may not like what God allows me to go through but in the end I'm learning that when I put it in His hands he shows me what I need to learn and how to become a person from the situation I'm going through at the moment.
Be Blessed, Be Safe
& Have a Wonderful Weekend and Work Week.
~DarrenKeith
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Track Title - Artist(s) - Album Title
01. He Reigns - Kirk Franklin{from the "The Rebirth of Kirk Franklin" LP}
02. Letter From Home - Chi{from the "Sun Lake" LP}
03. Never Again - Kingz Jewel Feat. King Bull{from the *"First Step" LP}
04. There's a Monk In My Garden! - Oystein Sevag{from the "Sanctuary: 20 Years of Windham Hill" LP}
05. Love Liberty Disco - Newsboys{from the "WOW 2000" LP}
06. Morning Ride - Ken Navarro{from the "The Best New Age, Vol. 6" LP}
07. More Than Conquerors - Praiz{from the "The Take Over" LP}
08. Where Lovers Walk - Jonn Serrie{from the "The Best New Age, Vol 6" LP}
09. Speak to My Heart - Donnie McClurkin{from the "WOW Gospel 1998" LP}
10. Daydreams - Schonerz & Scott{from the "Sancturary: 20 Years of Windham Hill" LP}
11. He Reigns - Newsboys{from the "WOW Hits 2004" LP}
12. Wide Asleep - Michael Manring{from the "Drastic Measures" & "Sancturary: 20 Years of Windham Hill" LP}
13. Spoken For - MercyMe{from the "WOW Hits 2004" LP}
14. Zuni Rain - Michael Gettel{from the "Narada Smooth Jazz" LP}
15. Don't Cry - Kirk Franklin{from the "The Rebirth of Kirk Franklin" LP}
photo: Luis Lauranzon
outro underscore music: Nicolay
*CORRECTION - In the podcast I said Kingz Jewel album was named "The Contact" but it's actually "First Step"...my apologies
"Babylon of the Orient"
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